Privacy Policy

1. Who we are

Vinerals Technologies is a Québec solidarity cooperative based in Montréal. We build custom software, practical AI integrations, mobile apps, and data systems for growing businesses and mission-driven organisations. For privacy requests, write to contact@vineralstechnologies.com.

2. Scope

This policy covers personal information collected through our public website, contact forms, email, and phone. Client project work is also governed by the written service agreement for that engagement. Where a service agreement sets stricter rules, those rules apply to that project.

3. Information we collect

We collect information you give us when you:

• Submit a contact or consultation request
• Email or call us
• Subscribe to updates, if we offer a mailing list and you opt in
• Browse the site (technical and analytics data, described below)

That information may include:

• Name, email address, and phone number
• Organisation name and role
• Project details you choose to share (including budget ranges, if provided)
• Technical data such as IP address, browser type, device type, pages viewed, and approximate location derived from IP

4. How we use information

We use personal information to:

• Respond to inquiries and book consultations
• Deliver services you have asked for under a service agreement
• Send operational messages about your request or project
• Send marketing updates only when you have consented
• Improve the website and understand how it is used
• Meet legal and regulatory obligations

5. Legal bases and Québec Law 25

We handle personal information in line with:

• PIPEDA (Personal Information Protection and Electronic Documents Act), where it applies
• Québec's Act respecting the protection of personal information in the private sector (commonly called Law 25), including rules on consent, purpose limitation, retention, and individual rights

We collect information for identified purposes. Where consent is required, we ask for it in clear language. You may withdraw consent for optional uses (such as marketing) without affecting services that still need your information to operate.

6. Sharing

We do not sell personal information. We share it only when needed:

• With your direction or consent
• With service providers who help us operate (for example hosting, email delivery, and analytics), under obligations to protect the information
• When required by law, or to protect rights, safety, or security
• In a transfer of cooperative assets or restructuring, if one occurs, with notice where the law requires it

7. Cookies and analytics

The site may use cookies and similar technologies for basic operation and to understand traffic. We use Google Analytics to measure visits, pages viewed, and related usage statistics. Google may process this data under its own terms.

You can control cookies in your browser. Blocking some cookies may affect how parts of the site work. Where required by law, we will adjust cookie practices to match consent requirements.

8. Service providers and transfers

We rely on providers for hosting, email, and analytics. Some of those providers may process data outside Québec or Canada (including the United States). When that happens, we take contractual and practical steps appropriate to the risk, and we remain responsible for the information we entrust to them.

Typical categories: website hosting, email delivery, and Google Analytics.

9. Security

We use reasonable administrative, technical, and physical safeguards for the sensitivity of the information we hold. That includes encrypted transport (HTTPS), access limited to people who need it, and secure storage of contact records.

No internet transmission or storage system is perfectly secure. If we become aware of a breach that creates a risk of serious injury, we will notify affected people and the Commission d'accès à l'information du Québec when Law 25 requires it.

10. Retention

We keep personal information only as long as needed for the purposes above, or longer when the law requires it. Contact form submissions and related correspondence are typically kept for up to three years after the last meaningful contact, then deleted or anonymised, unless a longer period is needed for a live project, dispute, or legal obligation.

11. Your rights

Subject to limits in applicable law, you may ask us to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for optional uses
• Request deletion, where the law allows
• Learn how your information has been used and to whom it has been disclosed
• File a complaint with us, and if needed with the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada

Send privacy requests to contact@vineralstechnologies.com. We will respond within the timelines set by applicable law.

12. Children

This site and our services are aimed at adults and organisations. We do not knowingly collect personal information from children under 14. If you believe we have collected such information, contact us and we will delete it.

13. Changes

We may update this policy when our practices or the law change. The "Last updated" date at the top shows the latest revision. For material changes, we will post a notice on this page or contact you when we have your email and the change affects you directly.

14. Contact

Privacy questions and requests: